Connect WhatsApp Business Cloud to monday.com
We build integrations that move work between WhatsApp Business Cloud and monday.com: WhatsApp Business Cloud events create or update items on your boards, and changes on a board run actions in WhatsApp Business Cloud.
What WhatsApp Business Cloud can start
Events in WhatsApp Business Cloud that can create or update items on your boards.
| Trigger |
|---|
| Account review update |
| Account update |
| Business capability update |
| Message template quality update |
| Message template status update |
| Messages |
| Phone number name update |
| Phone number quality update |
| Security |
| Template category update |
What monday.com can do in WhatsApp Business Cloud
Actions a change on a board can run in WhatsApp Business Cloud.
| Action |
|---|
| Message |
| Send message |
| Message: Send and wait for response |
| Message: Send template |
| Media |
| Upload media |
| Download media |
| Delete media |
Recipes
When a message is received in WhatsApp, create an item in a monday.com board
When an item is created, send a WhatsApp message to a contact
When a status changes, send a WhatsApp template message
Keep WhatsApp Business Cloud as it is. We connect it to monday.com.
We build the integration around what you already have. WhatsApp Business Cloud keeps doing the job it does for you today, and monday.com gets the data it needs to plan and track the work around it.
Before we build, we agree which system owns each record. The integration then carries data between WhatsApp Business Cloud and monday.com, so nobody copies it by hand.
Nothing your team relies on has to be replaced.
We highly recommend Worktables. They took the time to listen to all of our challenges and created an integrated system to manage all aspects of our operations.
What stays the same
WhatsApp Business Cloud stays as it is
The integration connects to WhatsApp Business Cloud the way you use it today. It moves the data, and nothing you rely on has to change.
Each record lives once
We agree which system owns each record before we build, so there is one right copy, not two.
Data arrives on its own
When data needs to reach the other side, the integration carries it. No exports, no re-keying.
How we connect WhatsApp Business Cloud to monday.com
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Scope
We agree which system owns each record, which events should move it, and which board it lands on.
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Build the workflow
We build the workflow that carries data between WhatsApp Business Cloud and monday.com and logs every run.
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Connect the board
We map each field to your columns, groups and statuses, and test on a copy of the board before it goes live.
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Support
We watch it after launch, fix what breaks, and change it when your process changes.
Questions about connecting WhatsApp Business Cloud
Do we have to replace anything?
No. WhatsApp Business Cloud stays as it is, and so does monday.com. The integration carries data between them; it does not replace either one.
What if monday.com already offers an integration with WhatsApp Business Cloud?
Then we start from what it covers. Where it does the job, we build on it; where your process needs more, we build around it.
Can we test it before it goes live?
Yes. We test on a copy of your board before the integration touches the live one.
Who looks after it once it is running?
We do. We watch it after launch, fix what breaks, and change it when your process changes. Every run is logged, so there is a record of what moved and when.
Tell us what WhatsApp Business Cloud and monday.com should do together
Book a free call and walk us through your process. We'll tell you what the integration should do and how we'd build it.