Connect Zendesk to monday.com
We build integrations that move work between Zendesk and monday.com: Zendesk events create or update items on your boards, and changes on a board run actions in Zendesk.
What Zendesk can start
Events in Zendesk that can create or update items on your boards.
| Trigger |
|---|
| New event |
What monday.com can do in Zendesk
Actions a change on a board can run in Zendesk.
| Action |
|---|
| Ticket |
| Create ticket |
| Delete ticket |
| Get ticket |
| Get many tickets |
| Recover ticket |
| Update ticket |
| Ticket field |
| Get ticket field |
| Get many ticket fields |
| User |
| Create user |
| Delete user |
| Get user |
| Get many users |
| User: Get organizations |
| User: Get related data |
| Search user |
| Update user |
| Organization |
| Count organization |
| Create organization |
| Delete organization |
| Get organization |
| Get many organizations |
| Organization: Get related data |
| Update organization |
Recipes
When a new event occurs in Zendesk, create an item in monday.com.
When an item is created in monday.com, create a Zendesk ticket.
When status changes in monday.com, update the corresponding Zendesk ticket.
Keep Zendesk as it is. We connect it to monday.com.
We build the integration around what you already have. Zendesk keeps doing the job it does for you today, and monday.com gets the data it needs to plan and track the work around it.
Before we build, we agree which system owns each record. The integration then carries data between Zendesk and monday.com, so nobody copies it by hand.
Nothing your team relies on has to be replaced.
We highly recommend Worktables. They took the time to listen to all of our challenges and created an integrated system to manage all aspects of our operations.
What stays the same
Zendesk stays as it is
The integration connects to Zendesk the way you use it today. It moves the data, and nothing you rely on has to change.
Each record lives once
We agree which system owns each record before we build, so there is one right copy, not two.
Data arrives on its own
When data needs to reach the other side, the integration carries it. No exports, no re-keying.
How we connect Zendesk to monday.com
-
Scope
We agree which system owns each record, which events should move it, and which board it lands on.
-
Build the workflow
We build the workflow that carries data between Zendesk and monday.com and logs every run.
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Connect the board
We map each field to your columns, groups and statuses, and test on a copy of the board before it goes live.
-
Support
We watch it after launch, fix what breaks, and change it when your process changes.
Questions about connecting Zendesk
Do we have to replace anything?
No. Zendesk stays as it is, and so does monday.com. The integration carries data between them; it does not replace either one.
What if monday.com already offers an integration with Zendesk?
Then we start from what it covers. Where it does the job, we build on it; where your process needs more, we build around it.
Can we test it before it goes live?
Yes. We test on a copy of your board before the integration touches the live one.
Who looks after it once it is running?
We do. We watch it after launch, fix what breaks, and change it when your process changes. Every run is logged, so there is a record of what moved and when.
Related in Customer Support
See more in Customer SupportTell us what Zendesk and monday.com should do together
Book a free call and walk us through your process. We'll tell you what the integration should do and how we'd build it.