Connect Freshservice to monday.com
We build integrations that let monday.com drive Freshservice: a change on a board runs an action in Freshservice.
What monday.com can do in Freshservice
Actions a change on a board can run in Freshservice.
| Action |
|---|
| Agent |
| Create agent |
| Delete agent |
| Get agent |
| Get many agents |
| Update agent |
| Agent group |
| Create agent group |
| Delete agent group |
| Get agent group |
| Get many agent groups |
| Update agent group |
| Agent role |
| Get agent role |
| Get many agent roles |
| Announcement |
| Create announcement |
| Delete announcement |
| Get announcement |
| Get many announcements |
| Update announcement |
| Asset type |
| Create asset type |
| Delete asset type |
| Get asset type |
| Get many asset types |
| Update asset type |
| Change |
| Create change |
| Delete change |
| Get change |
| Get many changes |
| Update change |
| Department |
| Create department |
| Delete department |
| Get department |
| Get many departments |
| Update department |
| Location |
| Create location |
| Delete location |
| Get location |
| Get many locations |
| Update location |
| Problem |
| Create problem |
| Delete problem |
| Get problem |
| Get many problems |
| Update problem |
| Product |
| Create product |
| Delete product |
| Get product |
| Get many products |
| Update product |
| Release |
| Create release |
| Delete release |
| Get release |
| Get many releases |
| Update release |
| Requester |
| Create requester |
| Delete requester |
| Get requester |
| Get many requesters |
| Update requester |
| Requester group |
| Create requester group |
| Delete requester group |
| Get requester group |
| Get many requester groups |
| Update requester group |
| Software |
| Create software |
| Delete software |
| Get software |
| Get many softwares |
| Update software |
| Ticket |
| Create ticket |
| Delete ticket |
| Get ticket |
| Get many tickets |
| Update ticket |
Recipes
Each recipe is one change and what it does on the other side.
When a change request item is created, log it as a change in Freshservice.
When a problem subitem is created, log it as a problem in Freshservice.
When an announcement item status changes to published, create it in Freshservice.
Keep Freshservice as it is. We connect it to monday.com.
We build the integration around what you already have. Freshservice keeps doing the job it does for you today, and monday.com gets the data it needs to plan and track the work around it.
Before we build, we agree which system owns each record. The integration then carries data between Freshservice and monday.com, so nobody copies it by hand.
Nothing your team relies on has to be replaced.
We highly recommend Worktables. They took the time to listen to all of our challenges and created an integrated system to manage all aspects of our operations.
What stays the same
Freshservice stays as it is
The integration connects to Freshservice the way you use it today. It moves the data, and nothing you rely on has to change.
Each record lives once
We agree which system owns each record before we build, so there is one right copy, not two.
Data arrives on its own
When data needs to reach the other side, the integration carries it. No exports, no re-keying.
How we connect Freshservice to monday.com
-
Scope
We agree which system owns each record, which events should move it, and which board it lands on.
-
Build the workflow
We build the workflow that carries data between Freshservice and monday.com and logs every run.
-
Connect the board
We map each field to your columns, groups and statuses, and test on a copy of the board before it goes live.
-
Support
We watch it after launch, fix what breaks, and change it when your process changes.
Questions about connecting Freshservice
Do we have to replace anything?
No. Freshservice stays as it is, and so does monday.com. The integration carries data between them; it does not replace either one.
What if monday.com already offers an integration with Freshservice?
Then we start from what it covers. Where it does the job, we build on it; where your process needs more, we build around it.
Can we test it before it goes live?
Yes. We test on a copy of your board before the integration touches the live one.
Who looks after it once it is running?
We do. We watch it after launch, fix what breaks, and change it when your process changes. Every run is logged, so there is a record of what moved and when.
Related in Productivity & Docs
See more in Productivity & DocsTell us what Freshservice and monday.com should do together
Book a free call and walk us through your process. We'll tell you what the integration should do and how we'd build it.